iFaceGroup and all its associated companies are compliant with, and continually monitor and update processes and policies to ensure compliance with, the GDPR and Data Protection Legislation. As part of the various services and products we offer our customers, and this includes system maintenance, we may hold or have access to data that can identify individuals in order to be able to provide our customers with the services, products and support that is agreed through our contracts. In all instances, access to such data is controlled and limited to specific individuals.
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Use of Information
This explains how we collect, use and protect your personal information. This policy may be updated from time to time. 9 Group Ltd may collect information from you when you:
- Apply for a User Log in and Password
- Log in with a User ID and Password
- Provide us with contact and other relevant information in the course of
doing or contemplating business with us, including but not limited to engaging with our marketing material and/or campaigns.
iFaceGroup uses this information to:
- Provide our services and products to you
- Invoice you for using our services and products
- Assist us in responding to any queries you may have about our services and products
- Understand how you use our site, services and products so that we can develop and improve them
Storage of information
iFaceGroup will store any information for:
- As long as we are legally required to; or
as long as we need it, if we are not legally required to keep it. iFaceGroup cannot accept responsibility in relation to information that has not been securely stored and transmitted to us.
Sharing of information
Unless legally required to do so, or as part of the provision of a product or a service, we will only share your information with companies within the iFaceGroup and the following:
- Other companies involved in delivering the services and products to you;
- Credit scoring agencies; or
- In the event of default, debt recovery specialists, including but not limited to lawyers and debt collection agencies.